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Frequently Asked Questions

What is inside the member's area?
You will find all of the latest tools for accessing the fastest downloads on the planet, including an application which helps you find and download all the latest files from the comfort and safety of your desktop.

Do you offer a satisfaction guarantee?
Yes we do! If you are experiencing technical difficulties and would require support, our support team guarantees to solve your issue on first contact or your money back! Simply contact us by email, by phone or through live web-chat function located in the member's area. We also offer a unique to the industry money back guarantee.

What kind of support can I expect?
We have 3 teams offering support around the clock and 7 days a week. Once you sign up, you will find clear online forms where you can submit your questions, a knowledge base that answer all common issues, and, if you do not find your answers there, our support team guarantees to solve your issues or your money back! You will get clear concise answers back in record time.

Are there any per-download fees?
None, whatsoever. Once you become a member there are no further fees for software or service. We present everything conveniently to you as every aspect of our service is aimed to help you obtain maximum enjoyment.

Can I cancel my membership?
Absolutely, if you ever become dissatisfied you may cancel at any time during the course of your membership without any further obligations.

Is my registration secure and confidential?
Absolutely! Your personal information and email are never shared with any other organization whatsoever - we take confidentiality very seriously. Our registration process and payment pages are 100% secure and managed by Clickbank, one of the largest billing companies on the Internet and in business for over 10 years.

How long will it take to download a file?
Download times vary depending on the speed of your Internet connection and the number of other people trying to download software at the same time. The average user gets well over 200kb/s and in many cases over 1000kb/s.

Does it matter that I connect to the internet through a proxy or firewall?
In most cases, no. Sometimes a proxy or firewall may inadvertently interfere with your connection. If this is the case, make sure to set your firewall to explicitly allow our service or contact our support team via email for step-by-step guidance for your specific firewall.

Now that I've downloaded the file, how do I open it (what's a .RAR file)?
Many files are in a compressed format called "RAR", which makes the download size smaller and speeds up how quickly you get it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. There are many utilities like this, but the easiest is probably WinRAR. It's a relatively small and very easy to use program, and you'll find it immensely useful the more time you spend downloading things off of the net, since a very large amount of the information is compressed using utilities similar to this. Once you have downloaded and installed it, click Open or Run this program from its current location.

I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again?
This is a common problem and the solution is very easy. Normally your our software defaults to your desktop. But if you have changed the folder and forget where it is, just select Options -> File Handling and you will see the file path there.

I've finished reading the FAQ. How do I sign up?
If you are not currently registered with our website, please click here to sign up.